Politique d’expédition
At Nutvira, we are committed to delivering your order quickly, safely, and with full transparency. Below you will find clear details about our shipping options, costs, and delivery times.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once shipped, you will receive an email with your tracking number.
Shipping Rates & Delivery Times
Nutvira offers worldwide delivery with the following options:
- Standard Shipping: 2.45€ — 5 to 7 business days
- Express Shipping: 5€ — 3 to 5 business days
- Free Shipping: available on all orders 50€ and up — 5 to 7 business days
Shipping fees and estimated delivery times are displayed at checkout.
International Shipping
We ship worldwide. Delivery times may vary depending on the destination and customs processing.
Order Tracking
All shipped orders include a tracking number.
You will receive tracking details via email once your package has been dispatched.
If you do not receive tracking information within a few days, please contact us at support@nutvira.com.
Incorrect Address Disclaimer
Please ensure the shipping address is entered correctly at checkout.
Nutvira is not responsible for packages lost or undelivered due to incorrect or incomplete addresses.
Lost or Missing Packages
If tracking shows your order as delivered but you have not received it:
- Check with neighbors or building staff
- Verify the address used at checkout
- Contact the carrier for delivery confirmation
If your package remains missing, contact our support team and we will investigate. When applicable, a replacement or refund may be issued.
Customer Support
For any shipping-related inquiries, contact us at:
support@nutvira.com.
Available Monday–Friday, 9:00 AM – 5:00 PM (GMT).
